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Resolution Services

Resolution Services

Resolution Services

Housing Mediation

Start the Landlord-Tenant Mediation Process

Are you a housing provider, landlord or renter who is struggling with housing conflicts, such as rent payment delays, fines, deadlines, move dates, or other issues?

Our mediators can help you reach solutions to conflicts that can prevent eviction. In fact, four out of five mediated cases stop an eviction.

Fill out our intake form to begin the process to qualify for safe, free, neutral mediation, conflict coaching, resources, referral, and possible assistance with financial help.

To begin the mediation process, please fill out our intake form.

If you need to talk with a coordinator, please call 503-655-8850.


Nobody wants to evict someone and nobody wants to be evicted. Watch this short presentation to learn how a free and effective mediation service in Clackamas County can help you as a landlord, or you as a tenant, find options to resolve your housing issues without having to go through the court system. 

Housing Provider/Landlord Intake Form
Tenant/Renter/Advocate Intake Form

Don’t wait. Mediate! Landlord-Tenant Mediation Program

Housing providers and tenants can access voluntary and free mediation through Clackamas County’s Landlord-Tenant Mediation Program to address important issues for both sides, from rent payment delays to fines, conflicts, and much more.

No espere. ¡Solicite una mediación! Programa de Mediación para la Prevención de Desalojos

Los proveedores de vivienda y los inquilinos pueden acceder a la mediación voluntaria y gratuita a través del Programa de Mediación para la Prevención de Desalojos del condado de Clackamas para abordar temas importantes para ambas partes, desde retrasos en el pago del alquiler hasta multas, conflictos y mucho más.

About Housing Mediation

Clackamas County provides no cost mediation and conflict resolution services for both housing providers and renters.

  • Flowchart of Tenants working with housing providers and other interested partiesAppropriate for all conflict that impacts the relationship between the housing provider, tenant or anyone else involved
  • Free of charge for participants
  • Can be utilized pre and post eviction filling (in the court system)
  • Impartial mediators supporting both landlords and tenants

Our goal is to support all sides of the housing crisis in Oregon. We look to support people having direct and meaningful conversations about what it would take to make the situation work best for all parties. This can look like:

  • Agreements around continued housing
  • Deeper understanding of each other and the situation
  • Working together to find partnerships and resources to get needs met (renter assistance and legal aid)
  • Agreement around repayment of rent
  • Options for reimbursement
  • Finding ways to end housing relationship gracefully (negotiated move-out date)

 

In the News

Resources

In Partnership With

Housing Rights and Resources 503-650-5750
They are an excellent resource for both landlords and tenants who are attempting to navigate any housing situation. Please feel free to contact them in conjunction with your Housing Mediation needs.

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Mediation with Resolution Services

Resolution Services

Thank you for choosing to mediate with Resolution Services. Please review this document for essential information.

Your mediator is:
Chandra Emery (she/her)
cemery@clackamas.us
971-279-9844

Before your appointment:

  1. Review our orientation materials.
  2. Sign the Consent for Services and Confidentiality Agreement. This will be emailed to you a few days before your mediation and you will be able to sign electronically.

At the time of your appointment:

  1. Your mediation will be held remotely via Zoom.
    • To join by computer, smartphone or tablet, use this link: https://clackamascounty.zoom.us/my/chandraemery
    • Dial either 1-253-215-8782 or 1-669-900-6833 enter Meeting ID 503 650 5659 when you are prompted.
    • If you have not used Zoom before, you will be prompted to download the Zoom application which is quick and free.
  2. If applicable, pay for “Family Law Mediation” through the Online Payment Portal and forward your email confirmation to cemery@clackamas.us. A reminder that the cost for your mediation session is $187.50, or $93.75 per person. If you have any questions, feel free to check in with your mediator at the start of your appointment.

If you need to reschedule this appointment:

  • Email your mediator and copy the other party to request a cancellation.
  • Coordinate again with each other to select a new appointment time via this scheduling link.
    • In the description box, please indicate that you are rescheduling and tell us the time and date of the session you are cancelling.
    • If you have already had one or more sessions, please choose the same mediator you have been working with.
  • Please comply with our 48 hour cancellation policy.
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Mediation with Resolution Services

Resolution Services

Thank you for choosing to mediate with Resolution Services. Please review this document for essential information.

Your mediator is:
Lauren Mac Neill (she/her)
LaurenMac@clackamas.us
503-502-8677

Before your appointment:

  1. Review our orientation materials.
  2. Sign the Consent for Services and Confidentiality Agreement. This will be emailed to you a few days before your mediation and you will be able to sign electronically.

At the time of your appointment:

  1. Your mediation will be held remotely via Zoom.
    • To join by computer, smartphone or tablet, use this link: https://clackamascounty.zoom.us/my/laurenmacneill
    • Dial either 1-253-215-8782 or 1-669-900-6833 enter Meeting ID 503 650 5654 when you are prompted.
    • If you have not used Zoom before, you will be prompted to download the Zoom application which is quick and free.
  2. If applicable, pay for “Family Law Mediation” through the Online Payment Portal and forward your email confirmation to LaurenMac@clackamas.us. A reminder that the cost for your mediation session is $187.50, or $93.75 per person. If you have any questions, feel free to check in with your mediator at the start of your appointment.

If you need to reschedule this appointment:

  • Email your mediator and copy the other party to request a cancellation.
  • Coordinate again with each other to select a new appointment time via this scheduling link.
    • In the description box, please indicate that you are rescheduling and tell us the time and date of the session you are cancelling.
    • If you have already had one or more sessions, please choose the same mediator you have been working with.
  • Please comply with our 48 hour cancellation policy.
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Mediation with Resolution Services

Resolution Services

Thank you for choosing to mediate with Resolution Services. Please review this document for essential information.

Your mediator is:
Eydie Aragon (she/her)
earagon@clackamas.us
971-288-6822

Before your appointment:

  1. Review our orientation materials.
  2. Sign the Consent for Services and Confidentiality Agreement. This will be emailed to you a few days before your mediation and you will be able to sign electronically.

At the time of your appointment:

  1. Your mediation will be held remotely via Zoom.
    • To join by computer, smartphone or tablet, use this link: https://clackamascounty.zoom.us/my/eydiearagon
    • Dial either 1-253-215-8782 or 1-669-900-6833 enter Meeting ID 503 650 5651 when you are prompted.
    • If you have not used Zoom before, you will be prompted to download the Zoom application which is quick and free.
  2. If applicable, pay for “Family Law Mediation” through the Online Payment Portal and forward your email confirmation to earagon@clackamas.us. A reminder that the cost for your mediation session is $187.50, or $93.75 per person. If you have any questions, feel free to check in with your mediator at the start of your appointment.

If you need to reschedule this appointment:

  • Email your mediator and copy the other party to request a cancellation.
  • Coordinate again with each other to select a new appointment time via this scheduling link.
    • In the description box, please indicate that you are rescheduling and tell us the time and date of the session you are cancelling.
    • If you have already had one or more sessions, please choose the same mediator you have been working with.
  • Please comply with our 48 hour cancellation policy.
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Mediation with Resolution Services

Resolution Services

Thank you for choosing to mediate with Resolution Services. Please review this document for essential information.

Your mediator is:
Emily Shannon (she/her)
eshannon@clackamas.us
971-291-9833

Before your appointment:

  1. Review our orientation materials.
  2. Sign the Consent for Services and Confidentiality Agreement. This will be emailed to you a few days before your mediation and you will be able to sign electronically.

At the time of your appointment:

  1. Your mediation will be held remotely via Zoom.
    • To join by computer, smartphone or tablet, use this link: https://clackamascounty.zoom.us/my/emilyshannon
    • Dial either 1-253-215-8782 or 1-669-900-6833 enter Meeting ID 503 650 5652 when you are prompted.
    • If you have not used Zoom before, you will be prompted to download the Zoom application which is quick and free.
  2. If applicable, pay for “Family Law Mediation” through the Online Payment Portal and forward your email confirmation to eshannon@clackamas.us. A reminder that the cost for your mediation session is $187.50, or $93.75 per person. If you have any questions, feel free to check in with your mediator at the start of your appointment.

If you need to reschedule this appointment:

  • Email your mediator and copy the other party to request a cancellation.
  • Coordinate again with each other to select a new appointment time via this scheduling link.
    • In the description box, please indicate that you are rescheduling and tell us the time and date of the session you are cancelling.
    • If you have already had one or more sessions, please choose the same mediator you have been working with.
  • Please comply with our 48 hour cancellation policy.
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Mediation with Resolution Services

Resolution Services

Thank you for choosing to mediate with Resolution Services. Please review this document for essential information.

Your mediator is:

Cory Mathews (he/him)
CoryMat@clackamas.us
503-314-9949

Before your appointment:

  1. Review our orientation materials.
  2. Sign the Consent for Services and Confidentiality Agreement. This will be emailed to you a few days before your mediation and you will be able to sign electronically.

At the time of your appointment:

  1. Your mediation will be held remotely via Zoom.
    • To join by computer, smartphone or tablet, use this link: https://clackamascounty.zoom.us/my/corymathews
    • To join by phone, dial either 1-253-215-8782 or 1-669-900-6833 enter Meeting ID 503 650 5653 when you are prompted.
    • If you have not used Zoom before, you will be prompted to download the Zoom application which is quick and free.
  2. If applicable, pay for “Family Law Mediation” through the Online Payment Portal and forward your email confirmation to CoryMat@clackamas.us. A reminder that the cost for your mediation session is $187.50, or $93.75 per person. If you have any questions, feel free to check in with your mediator at the start of your appointment.

If you need to reschedule this appointment:

  • Email your mediator and copy the other party to request a cancellation.
  • Coordinate again with each other to select a new appointment time via this scheduling link.
    • In the description box, please indicate that you are rescheduling and tell us the time and date of the session you are cancelling.
    • If you have already had one or more sessions, please choose the same mediator you have been working with.
  • Please comply with our 48 hour cancellation policy.
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