Bilingual Spanish Office Specialist 2

Health Centers
$24.14 - $30.50 Hourly/DOE

Clackamas County Health Centers in the Department of Health, Housing, and Human Services (H3S) is looking to hire a dedicated employee to fill an Office Specialist 2 position supporting primarily the Front Office at our Sunnyside and Beavercreek clinic locations. This employee would also be trained to cover Front Office shifts at our Gladstone and Sandy clinic locations. We also have a Call Center that answers phones and schedules appointments for patients, and this position would provide staffing support for our Call Center as well. 

Our temps provide complex administrative support in a primary care setting. Greet patients when they arrive, verify insurance, and perform a variety of clerical duties. Answer phones, schedule appointments, and send messages to care teams via the electronic health record. In addition to covering pre-arranged shifts at multiple locations, this position also serves as on-call backup for office staff. We are a highly engaged and collaborative team that is passionate about serving our diverse patient population. Creating a positive work culture is a priority here.

Temp FT Benefits

Role and Responsibilities

• Greets patients, assesses their insurance status, and checks them in for their appointment. Engages patient regarding their insurance status either on the phone or in person. Refers to Oregon Health Plan if patient is uninsured and potentially eligible for coverage.
• Processes complex or technical materials such as legal forms, formal documents and records where specific procedural requirements are somewhat complicated, and where accuracy and effectiveness are critical. Reviews paperwork for accuracy and corrects mistakes prior to submission. Runs data reports through Epic, Anasazi, and Dentrix as needed.
• Receives, transfers or refers calls to proper sources; provides complex or technical information which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the general public; meets and greets the general public and directs individuals to appropriate staff. Communicates to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record.
• Effectively operates complex equipment and office machinery in the office served which may include, sophisticated electronic transcribers, and other data entry machinery; may serve as departmental liaison with service and vendor personnel when problems occur; reconciles problems by consulting technical manuals.
• Processes transactions; computes or verifies data, fees or payments; types complex, technical, financial or confidential reports and correspondence; enters typed or handwritten material into the electronic medical record as needed.

Minimum Qualifications

• Minimum of two (2) years of relevant experience in administrative office support or similar that that would provide the required knowledge and skills to perform the duties of the job.
• Bilingual fluency in English and Spanish. (Please note: Language fluency means being capable of using a language easily and accurately. Being "bilingual" means using or able to use two languages with equal fluency).
• Customer service experience.
• At least one (1) year of data entry experience.
• Proficiency with Microsoft Suite (Word, Excel, Outlook, Teams).
• Experience working at a front desk and greeting walk-in visitors.
• Experience handling a high volume of calls.
• Exceptional organizational skills.
• Strong verbal and written communication skills.
• Ability to communicate well with members of a diverse population.
• Ability to maintain composure in stressful situations when dealing with a variety of people.
• Must pass a criminal history check which may include national or state fingerprint records check.
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy.

Schedule

Monday through Friday 8 a.m. – 5 p.m. (if covering an opening shift, it would start at 7:30 a.m. and if covering a closing shift, it would end at 7pm). After training is completed, plan to work 3-5 days per week. Most shifts are 8-10 hours per day. Our temps generally work at least 30 hours per week, but this is not guaranteed and can fluctuate depending on operational needs. In addition to covering pre-arranged shifts scheduled in advance, our temps also serve as on-call backup for regular staff. Enjoy your Saturdays and Sundays off every weekend!

Duration

At least one year or more. Many of our temps choose to stay longer.

How to apply

1. Complete and sign the Clackamas County Temporary Application (a resume or cover letter may be included).
2. Submit to Brenda Sodowsky at bsodowsky@clackamas.us and type Bilingual Office Specialist 2 in the subject line.
3. Position will be open until filled.
4. If requesting veterans' preference points under eligibility criteria of ORS 408.230-408.235, please submit supporting documentation to jobs@clackamas.us and include the job title and department in your email.

For more information, please feel free to reach out to Brenda Sodowsky at bsodowsky@clackamas.us