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WES Customer Service Survey
In an effort to better serve you, please take a few minutes to tell us about the service you have received. We appreciate your business and want to make sure we meet your expectations.
Water Environment Services
Water Environment Services
Paperless Billing Registration form
Fill out this form and submit to subscribe or unsubscribe for paperless billing for your WES utility bill.
Note: This does not sign you up for automatic bill pay. To use the account management features of our new online payment system, which includes a Paperless Billing option, please go to www.clackamas.us/wes/pay to register or login.
Stop Service
Complete this form to stop your sewer or surface water service. When we receive the form, we'll mail you a final bill. Please note that you cannot stop service temporarily. Stop service is for home ownership changes only.
Start Service
Complete this form to start sewer or surface water service. Services depend on your location. When we receive the form, we'll contact you about your services and responsibilities.
We do not set up tenant/renter accounts.
Stormdrain Cleaning Assistance Program (SCAP)
Avoid high water with our low rates!
Financial Reports
Previous Reports
- Adopted 2024–2025 Budget
- 2022–2023 Annual Comprehensive Financial Report
- 2023-2024 Annual Comprehensive Financial Report
- 2024–2025 Supplemental Budget
If you would like to see earlier budgets, financial reports, or supplemental budgets, please contact us at 503-742-4567 or wescustomerservice@clackamas.us.
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WES Education
Help us protect the sanitary sewer system
Wipes, paper towels and other "unflushables" can create a sewer backup in your home. Flush only toilet paper and protect your home, the sewer system, and the environment.
When it comes to deciding what to flush down the toilet, Stick to the three P’s: pee, poo and toilet paper.
Fats, oils and grease (FOG) are found in common foods and food ingredients such as meat, fish, butter, cooking oil, mayonnaise, milk, gravies, sauces and food scraps.
Cleaning out your medicine cabinet? Don’t flush old or unwanted medications down the toilet or drain.
Help us protect the watersheds
Although convenient for cleaning surfaces and equipment, pressure washing can send dirty runoff into the storm drain system.
Trash on the ground can pollute our waterways. Here's how you can help.
Prevent polluting our streams and underground drinking water supplies.
Learn from KPTV Meteorologist Mark Nelsen in this friendly video reminder from WES, KPTV and our other Clean Water Partners.
Clackamas County has almost 100,000 dogs of all shapes and sizes. The FDA estimates that a dog excretes 0.75 pounds of waste per day. That adds up to nearly 13,000 tons of pet waste in our county per year!
Keeping your lawn free of weeds involves many choices — some are hazardous to our families, pets and waterways.
Heavy rains and fall leaves can cause high water and increase pollutants reaching our streams and rivers.
The following best management practices are recommended to prevent water pollution at apartment complexes and multi-family housing unit.
Ask your landscape maintenance contractor to use these best management practices to help protect our waters, our environment and those you love.
Additional Outreach and Education Resources
- Get your home rain-ready this fall (video from KPTV)
- NWETC Certified Erosion and Sediment Control Lead Training
- Stormwater One CESCL Certification Program
- CWT Training Academy Certified Erosion and Sediment Control Lead CESCL - OR
- Eco-3 CESCL certification course
- Watershed Health Education Program
- Parting with Pesticides Pledge Program for the Clackamas Watershed
- Got Weeds? Get help from CRISP
- The River Starts Here
- Love Your Lawn without Pesticides
- Moss on Roofs: Pesticide-Free Control
- Weed and Pesticide Information and Tips
- What's Your Lawn Style?
- What are PFAS?
Training, Outreach and Certifications
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BMP Sizing Tool
WES, in cooperation with other local jurisdictions, has developed a BMP Sizing Tool to assist developers in meeting flow duration matching requirements customized to Clackamas County conditions. The Tool sizes facilities so that post-development peak flow durations will match the pre-development peak flow durations ranging from 42% of the 2-year to the 10-year flows, as determined by HSPF continuous rainfall model simulation.
The BMP Sizing Tool automates some of the required calculations to support BMP sizing and design for a specific set of stormwater management facility types (See Section 9.0 of User's Guide).
Responses to frequent BMP Sizing Tool questions can be found in Appendix A of the User's Guide, including:
- Rain gardens, stormwater planters, vegetated swales, and infiltrators are referred to as LID facilities. The BMP Sizing Tool uses different methods for sizing LID facilities (Section 9.2) and detention ponds (Section 9.3).
- If there are multiple types of post-development surface covers on the site, each of the areas should be delineated separately and entered separately in the BMP Sizing Tool under the Discharge Management Areas tab.
- Predevelopment surface conditions should reflect historical conditions (i.e., grass or forest). Even when the pre-development condition is impervious surface, it should be included in the BMP Sizing Tool as grass or forest.
- The BMP Sizing Tool sizes facilities to manage the 10-year peak flow (based on continuous simulation.) However, WES design standards require conveyance systems to be sized for the peak flow from a 25-year, 24-hour design storm.
- The BMP Sizing Tool is based on LID principles, including the concept of prioritizing small, distributed surface vegetated facilities. As a guideline, it is recommended that the area draining into a single BMP facility should not exceed approximately 10 acres.
Resources
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