Clackamas Water Environment Services Feedback What type of customer would you consider yourself? A division within WES City Another Clackamas County department Other (please specify) Please specify How frequently do you use the WES Water Quality Laboratory? Weekly Monthly Annually Several times per year Please rate the following: Staffing Interaction Lab staff were knowledgeable, helpful, courteous and professional? Exceeded expectations Good Met expectations Did not meet expectations Poor N/A Quality communication and responding to technical questions, requests and concerns with lab staff was prompt/addressed accordingly? Exceeded expectations Good Met expectations Did not meet expectations Poor N/A Requests and Turnaround Received test containers and/or requested information in a timely manner? Exceeded expectations Good Met expectations Did not meet expectations Poor N/A Reasonable turn-around times for special projects, routine and non-routine tests? Exceeded expectations Good Met expectations Did not meet expectations Poor N/A Quality Data Reporting Reports received in a timely manner? Exceeded expectations Good Met expectations Did not meet expectations Poor N/A Quality/reliability of test results or lab report information was clear and useful for the documentation you received? Exceeded expectations Good Met expectations Did not meet expectations Poor N/A Customer Service If any complaints, were they handled effectively and changes made? Exceeded expectations Good Met expectations Did not meet expectations Poor N/A Overall customer service? Exceeded expectations Good Met expectations Did not meet expectations Poor N/A Please provide specific examples of any services that exceeded or did not meet your expectations. What service-related improvements can you recommend or suggest, if any? Other questions or comments? Contact Information Contact Name Agency/Department Email Phone number Address Address 2 City/Town State - None -AlabamaAlaskaAmerican SamoaArizonaArkansasArmed Forces (Canada, Europe, Africa, or Middle East)Armed Forces AmericasArmed Forces PacificCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFederated States of MicronesiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming ZIP/Postal Code CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Submit
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