Water Environment Services

First, go to Clackamas Water Environment Services Utility Billing

1. Once on the site click the ‘Sign In/Register’ button in the upper right hand corner of the window.
    
2. On the login screen enter your email and password and click the ‘Login’ button. If you’ve forgotten your password instead click on the ‘Forgot Password?’ link.
   
3. Once you’ve logged on click on the ‘Manage auto pay’ button on the right side of the window.
   
4. On the manage auto pay page, click the three vertical dots next to the draft date under the ‘Enrolled’ heading and then click the ‘Update Payment Info’ button in the drop down that appears.
   
5. On the ‘Update auto pay’ page click the ‘Payment day’ drop down and select a new date. The site will no longer allow you to select a day later than the 20th to ensure your account does not accrue late fees or penalties.
   
6. Once a new day has been selected you will have to reenter your credit card’s security code and then click on the ‘Update info’ button.
   
7. The draft date on the main ‘Manage auto pay’ page should now reflect the newly selected date. You will also receive an email notifying you of the change. 
   

1. Account Info - account number, service address, name, how much you owe and when it’s due
    
2. Account Summary - prior balance and account activity
   
3. Current Charges - detailed breakdown of current charges 
   • Sanitary Sewer - Residential customers are billed a standard rate per-dwelling unit. Commercial and institutional sewer rates are based on a 12-month water consumption average
   • Surface Water - Surface water rates are billed on impervious surface area with 2,500 square feet equaling 1 unit
   • On-Site Maintenance - On-site maintenance fees are billed to residents in subdivisions where additional detention is required
   • Right-of-Way Fee - These fees are charged by your city when utilities provide services within its streets 
     
4. Message Center - important account information, news or announcements
   
5. Contact Us - flexible options to help you reach us 
   
6. Last Payment Detail - date received and amount of your last payment 
   
7. Ways to Pay - choose from our many easy payment options
   

TOTAL BUDGET - $247.6 Million

Clackamas Water Environment Services’ (WES) budget for the fiscal year (FY) 2025-26 reflects the resources needed to continue delivering essential services for nearly 200,000 residents, businesses, and other key stakeholders within our diverse service area.

Mission: Why We’re Here

Clackamas Water Environment Services produces clean water, protects water quality, and recovers renewable resources. We do this by providing wastewater services, stormwater management, and environmental education. It’s our job to protect public health and support the vitality of our communities, natural environment, and economy.

Vision: Where We Are Going

Be a collaborative partner in building a resilient clean water future where all people benefit, and rivers thrive.

Budgeted Revenue - $69.3 Million

In FY 2025-26, WES’ budgeted revenue comes from:
•    Sewer Charges: 68.3% 
•    Surface Water Charges: 10.5% 
•    System Development Charges: 11.6% 
•    All Other Revenues: 9.6% 

How WES is Funded

WES is 100% funded by our customers. Monthly sewer and surface water rates, along with system development charges (SDCs) for new connections, fund the cost of operating, maintaining, and building WES’ systems.

WES sets rates carefully to:

• Cover the day-to-day operating costs necessary to treat wastewater, manage stormwater, and protect water quality. 
• Fund major capital projects to renew aging infrastructure and support growth. 
• Repay debt for system improvements in a responsible, affordable manner. 

The Bottom Line: Household Impact

FY 2025-26 rate increases support growing operating and maintenance costs and provide funding for capital projects necessary to maintain safe, reliable infrastructure.

Proposed rate increases average $1.25 per month, or $15.00 annually, for most residential customers.

Even with these necessary increases, WES’ monthly rates for wastewater and surface water remain below the average rates in the surrounding area.

Proposed Rate Increases

Service Rates Comparison

Wastewater*

• Proposed Rate: $54.40 
• Existing Rate: $53.60 
• Change: $0.80 (1.5%) 
• Area Average: $60.89 

Surface Water

•  Proposed Rate: $9.55 
• Existing Rate: $9.10 
• Change: $0.45 (4.9%) 
• Area Average: $16.04

Total Monthly Bill

• Proposed Rate: $63.95 
• Existing Rate: $62.70 
• Change: $1.25 (2.0%) 
• Area Average: $76.93 

*Wastewater rate reflects Rate Zone 2 retail rate, which includes wastewater treatment, local collection, and legacy debt rate components
**Area Average rates reflect rates as of January 1, 2025

What does WES’ Budget Support?

Budgeted Expenditures - $101.2 Million

Budgeted expenditures include investments in capital infrastructure, operating costs, debt service, and other expenses.

Breakdown of Expenditures

• Capital Infrastructure: $51.5 Million 
• Operating Costs: $33.6 Million 
• Debt Service: $13.1 Million 
• Other Expenses: $3.0 Million

Capital Infrastructure: $51.5 Million

The most significant annual expense for WES is infrastructure spending through the Capital Improvement Plan (CIP). The budget funds 25 distinct wastewater and stormwater capital projects, and 11 recurring capital programs that ensure service reliability and support future growth.

Key projects funded by the FY 2025-26 budget include:

Intertie 2 Pump Station Expansion and Force Main Project

• $9.0 Million 
• Expanding capacity to ensure reliable sewer service 

Tri-City Water Resource Recovery Facility Outfall Project

• $5.5 Million 
• Building a new outfall to handle future peak wastewater flows 

Three Creeks Water Quality Project

• $3.8 Million 
• Restoring wetlands, floodplains and wildlife habitat 

Operating Costs: $33.6 Million

Operating costs consist of all budgeted expenses incurred to provide sewer and surface water management services to meet customer needs and maintain WES’ treatment and collection systems.

The budget funds a dedicated staff of 121 full-time positions to ensure our critical facilities operate around the clock to protect public health and the environment.

Debt Service: $13.1 Million

WES uses long-term financing to spread the cost of major capital projects over time, helping to keep rates predictable and affordable.
Strong financial management has earned WES a AAA credit rating, the highest rating available.

Other Expenses: $3.0 Million

Other Expenses include special payments for city right-of-way (ROW) fees, good neighbor agreements, and a required federal arbitrage rebate payment.

WES by the Numbers

• Nearly 200,000 customers served across urban and rural communities 
• 15+ million gallons of wastewater treated each day 
• Over 600 miles of sewer and stormwater pipes maintained 
• 24/7 operations of 5 Water Resource Recovery Facilities and 23 Pump Stations 

Get Involved

WES’ Budget Committee will meet on May 27, 2025 to review the proposed budget. The Board will consider WES’ budget and rates for adoption in June. Visit www.clackamas.us/budget for additional details.

Contact Information

Clackamas Water Environment Services
150 Beavercreek Rd. #430
Oregon City, OR 97045
www.clackamas.us/wes 
 

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