Personal Support Worker (PSW) and Administrative Support

Would you like to become a Personal Support Worker (PSW)?

1. An approved background check is required to become eligible to work as a PSW in the state of Oregon.
2. Complete a New PSW Enrollment Packet and email it with a copy of your photo ID to PSWEnrollments@clackamas.us. When the background check request and photo ID are received, our staff will contact you by email to share the next steps in the process.
3. Visit Resources for Developmental Disabilities Providers and Partners to learn more about the PSW enrollment process.

Contact the PSW Enrollment Team at PSWEnrollments@clackamas.us if you have further questions.

Contact the PSW Enrollment Team at PSWEnrollments@clackamas.us if you have further questions.

All PSWs must complete these steps to get paid. Our team is here to assist with any questions related to this process.

1. Enter your hours in eXPRS
   • eXPRS User Help Guides and Video Tutorials
   • Using the eXPRS Desktop Website
2. Submit your hours 
   Thoroughly review your claims for accuracy prior to submission, as edits cannot be made afterward. To correct a claim after submission, or if you have questions regarding denied or suspended claims, contact pswtimesheets@clackamas.us.
3. Print your timesheet
4. Fill out progress notes
   Progress notes (or purpose of trip for mileage) must serve as a comprehensive summary of the services rendered in accordance with the client's service plan goals. It is imperative to remember that, by law, documentation of progress notes is mandatory for each service provided. These notes should clearly outline the services delivered and their alignment with the established objectives of the client's service plan.
5. Sign and date the timesheet
   The Recipient/Employer of Record must sign the timesheet and the Provider/Employee must sign the timesheet prior to submission.
6. Submit your timesheet
   Timesheets must be emailed to PSWTimesheets@clackamas.us by midnight of the timesheet deadline.

Additional Guidance

• Do not submit the same timesheet multiple times, as this may lead to delays in response times.
• Submit your timesheets in either JPEG or PDF format.
• Submit timesheets for each PSW in separate emails.
• Use a consistent naming convention, such as "PSW Name_Timesheet_MM/DD-MM/DD." This will assist us in accurately identifying and organizing your submissions.
• If you haven’t been paid and your timesheet was submitted by the timesheet deadline, make sure that your timesheet is in “Approved” status in eXPRS. If it is not, contact your CDDP.

Contact the PSW Timesheet Team at PSWTimesheets@clackamas.us for help with any part of this process.

Visit the eXPRS Service Delivered Billing Problem Solving Matrix.

• Relief care (OR507), or overnights, are 24-hour shifts.
• 16 hours are considered “awake” time; 8 of those hours are allowed for sleep.
• You must claim 16–24 hours when submitting a relief care claim.
• You will be paid a flat daily rate equivalent to 16 hours.
• Only 16 hours of the shift count toward your 40 hours per week.
• No one, including yourself, may claim hours within 24 hours from the start of that shift. If they do, the second claim will be suspended as overlapping/duplicate.
• If you work more than 24 hours in a row, you must clock out after 24 hours and then clock back in.

eXPRS User Pro Tip: Billing for OR507-Daily Relief Care

How to Create Service Delivered Billing Entries for Daily Relief Care

The eXPRS Payment & Reporting System is maintained by the state of Oregon. They have provided many useful guides for users.

• Sign up to use eXPRS
• How to Access and Login to eXPRS for the First Time as a New User
• How to Reset your eXPRS Password

Please contact eXPRS if you have any other questions.

Phone: 1-844-874-2788
Email: Info.eXPRS@odhsoha.oregon.gov
Complaints: ODDS.Complaints@dhsoha.state.or.us

Public Partnerships LLC (PPL)
Email: PPLORFMAS-CS@pplfirst.com 
Phone (English): 1-(888)-419-7705
Note: Select option 2: Speak with customer service for the Oregon Fiscal Management Assistance Agent Services (FMAS) program.
Phone (Spanish): 1-888-419-7720
Phone (Russian): 1-888-419-7734
Phone (TTY): 1-888-360-5899

• Carewell Training and Benefits
• PSW Payment Calendar
• Verification of Employment
• Set up direct deposit
  Direct deposit may take two billing cycles.
• Access you paystubs
  Select "OR FMAS ODDS" and "PSW" as your role when creating your account.
• Access your W-2s
• Learn more about PPL programs and documents.