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For people who speak languages other than English, walking into an establishment and getting help can be challenging. North Clackamas Parks and Recreation District (NCPRD) is tackling this issue head on to better meet the diverse needs of its residents with Pocketalk, an easy-to-use device that communicates in 82 languages — no interpreter necessary.
Using technology to meet the diverse needs of residents
Whether it is parents registering their children for sports leagues or seniors needing support from the Meals on Wheels program, all NCPRD visitors can now communicate their needs and wants to staff by speaking directly into a handheld, two-way translation device. It instantly recognizes and translates text, the written word, and signs, and enables users to have full conversations, even in noisy environments.
NCPRD, which offers parks, trails, natural areas, sports leagues, and an aquatic facility in North Clackamas, kicked off its partnership last year with the software company to remove language barriers. NCPRD staff are trained to use the technology across all NCPRD facilities in anticipation of increased demand for translation services.
A more welcoming community for all
“One of the diversity and inclusion barriers NCPRD faces is being able to effectively communicate and serve people for whom English is not their native language,” said NCPRD Director Michael Bork. “Text-and-voice translation devices are just one way we can help make our services more accessible for our non-English speaking customers, so that everyone feels welcome at our programs and facilities.”
Expanding translation services is just one part of NCPRD’s larger Everyone Belongs campaign. This involves posting signs in multiple languages at district facilities with a goal to celebrate differences, promote respect and inclusion, and foster a sense of belonging for all.
Residents can access a Pocketalk device by visiting the front desk of an NCPRD facility: