Clackamas County Jail: Visiting Policy

About the Jail's Visiting Policy

The Clackamas County Jail allows unrestricted adults in custody (AICs) to maintain personal communications and ties with friends and family. This helps their transition from jail back to community life. We ensure jail safety, security, order, and efficient operation while using the least restrictive means possible to regulate public visiting.

Our visitation policies are below. The deputy on duty and all visitors must adhere to these policies. Unless there's a justifiable emergency, do not ask the deputy to make exceptions.

We appreciate your cooperation.

Visiting Adults in Custody

Sign up: Residents wishing to visit an adult in custody must first register online at www.gettingout.com. To sign up, you'll need access to the internet and a valid e-mail address and phone number. You can also register at the kiosk in the Jail's public lobby. 

Visits are conducted using a video relay service. These video visits can be completed in two ways:

1. Online, using any mobile internet device that can download the visitation app. Links to the mobile visitation app can be found here.
2. In the Jail lobby: Video visitation equipment is also available in the Jail Public Lobby, after an account has been created.

Each adult in custody receives up to 2 free 15-minute video visits per week. 

Additional video visits are available for a fee established by the vendor.

How to Register and Schedule a Visit by Internet

1. Register or schedule your visit at www.gettingout.com
2. Sign on to your account or create a new one by clicking the “Create Account” button and following the online instructions.
3. You will be able to schedule visits online by following the instructions on the website.

Video visits can be scheduled up to 14 days in advance.  However, advance scheduling does not guarantee that a video visit will occur at that time.

You can also visit with an adult in custody without scheduling in advance.  Choose the “Video Visit on Demand” option to connect with an adult in custody without an appointment. 

Sending a Message to an Adult in Custody

We are unable to pass any messages to adults in custody.  

You can send a message to an adult in custody using the tablets available in each block, after registering at www.gettingout.com and following the online instructions.  

You can also leave a voicemail for an adult in custody by contacting GTL/viaPath at 1-866-516-0115.

Visiting Days and Times

Visiting hours each day are as follows:

• 8 to 11 a.m.
• 1 to 4:45 p.m.
• 7 to 9:30 p.m.

All 15-minute visits must be completed within these visiting hours. 

The adult in custody is responsible for telling visitors their assigned visiting times, as well as changes to those visiting times.

Who can have visitors?

• All adults in custody who are not on Disciplinary Status may have visitors within the scheduled times.  
• Adults in custody on Disciplinary Status will not be allowed to visit.  
• Visiting times for adults in custody on Administrative Detention rotate daily.  

Questions? Problems? Please call the Jail at 503-722-6777 if you are having difficulty connecting for visitation.  

Any disturbances caused by visitors or adults in custody will result in the termination of their visit.

Visitor Requirements

If visiting in the Jail public lobby:

• All visitors using the video visiting equipment in the Jail's public lobby must check in at the lobby window and show a government-issued photo ID. 
• Failure to provide proper ID, dressing inappropriately, or violating any facility rules will result in visitation being denied.
• All visitors must show photo identification except for minor children of adults in custody.
• Minor children who are 12 years of age or older may visit without a parent or guardian present.
• Minor children younger than 12 years of age must be accompanied during their visit by a parent or guardian over 18  years of age.
• The parent or guardian and minor child(ren) will count as a visitor. 
• There is a limit of 2 children and one adult at a visiting kiosk.
• The parent or guardian will be responsible for maintaining the control of the minor child(ren). Children who are disruptive or otherwise out of control will be told to leave the Clackamas County Jail and visiting will be terminated for that day.
• Children must never be left unattended for any reason.

If visiting online using a personal device:

All visitors using a personal internet device for their visit must complete their visiting profile on www.gettingout.com , online or using the kiosk located in the Jail's public lobby. This includes uploading a copy of identification, picture verification, a valid e-mail address, and a valid phone number.   
 

Visiting Rules

Order and efficient operation in the jail must be preserved at all times. All persons visiting in the jail or over the internet will maintain a calm, quiet, and orderly demeanor for the entire length of the visit. The on-duty supervisor will closely monitor this when visitors are in the facility.

• Smoking is prohibited inside the Jail visitation lobby.
• Use of cell phones is not permitted in the visiting area.
• Visitors visiting at home through the internet service must follow the same rules as if they were in the facility visiting.

Any violations listed below may result in expulsion from the facility and internet visitation for visitors or criminal action depending on the severity of the violation(s) for involved adults in custody.

Visitor violations include but are not limited to:

1. Visitors not appropriately dressed. The on-duty supervisor, at his/her discretion, is the final authority for all issues of appropriate attire. "Inappropriate attire" includes:
   • Any attire worn in an overly sexually provocative manner.
   • Any attire associated with gang apparel.
   • Any attire that is sensational, dangerous, or could be viewed as offensive in nature.
2. Visitors appearing to be under the influence of drugs or alcohol in the Jail's public lobby.
3. Visitors using illicit drugs or consume alcoholic beverages while conducting a video visit. 
4. Visitors attempting to pass messages to other adults in custody who are housed at Clackamas County Jail or other corrections facilities. 
5. Visiting with the victim(s) of the alleged crime(s) committed by the adult in custody (pretrial or sentenced) — unless the adult in custody has prior authorization from the courts. 
6. Visiting that contains threats of physical harm to any person or threats of criminal activity.
7. Discussing the sending of contraband into or out of the jail; discussing plans to escape, or showing or describing blueprints or operational details of an institution's security for purposes of overcoming internal security protocols.
8. Visiting done in code.
9. Visiting conducted in an inflammatory manner.
10. Visiting that contains sexually explicit material or actions.
11. Any use of electronic devices — including cell phones, cameras, computers or electronic products that are not being used to facilitate the visit.

Results of Visitation Violations

• The supervisor may warn visitors who are being loud, disruptive, or disorderly to restore the needed demeanor immediately within the facility. 
• If order is not immediately restored, the supervisor will require the visitor(s) to leave the facility and the visit will be cancelled. 
• Any inappropriate behavior, dress, policy violations, or actions deemed inappropriate by supervisor during an at-home, internet visit will result in the visit being canceled, and no refund will be issued.
• At their discretion, supervisors can issue restrictions on visitation for up to a 30 days, or a Notice of Expulsion for violations of the visitation policy for a set period of time. 
• The visitation restriction or expulsion can be appealed to the facility commander within 10 days. The facility commander's decision is final.
• Visitors may be asked to submit to a non-invasive "pat search" if the supervisor has reasonable suspicion the visitor may have contraband, and/or items used to defeat the jail safety and security. Criteria for pat search would be (but not limited to) bulging clothing in odd places, large containers such as paper bags, suitcases, etc.

Visitor Protection

Every effort will be made, by all staff members, to protect visitors while they are on the grounds or inside the facility of the Clackamas County Jail. 

Visitors include, but are not limited to: 

• Visitors of adults in custody
• Visitors of staff
• Outside repair workers
• Construction workers
• Visitors from other departments and divisions

Protection includes protection from:

• Adults in custody
• Dangerous areas
• Dangerous situations,
• Circumstances that may result in physical, mental or emotional injury.

This protection may be accomplished by requiring that all P&P, department rules and regulations, medical department protocols, and OSHA rules are strictly followed.

All staff should remain on high alert while any visitors are on the grounds or inside the facility of the Clackamas County Jail.