Customer Bill of Rights

Customers have the right to:

  • be served by professional, competent and reliable staff.
  • expect staff to follow through on their service commitments.
  • prompt, thorough and efficient customer service.
  • be served by staff that are focused on results and committed to working together to find solutions.
  • be served by positive, friendly and attentive staff.
  • be valued and treated with dignity, respect and kindness.
  • straightforward and honest information
  • reach staff by phone, email or counter
  • expect staff to be dependable and accountable for their responsibilities
  • be treated fairly and equitably