Bilingual (Spanish) Office Specialist 2

Health Centers  
$24.14 - $30.50 Hourly/DOE

Clackamas County Health, Housing and Human Services (H3S) – Health Centers is looking to fill a Temporary Office Specialist 2 position to work in the front office at the Beavercreek Health Center in Oregon City, Sunnyside Health Center, Gladstone and Sandy. The OS2 will work mainly at Beavercreek and Sunnyside. The Office Specialist 2 provides complex administrative support including billing and insurance information, client intakes, and data requests from clinicians.

We are a highly engaged and collaborative team that is passionate about the diverse patients we serve and supportive of the County’s mission. The clinic is fast-paced and we are passionate about creating a positive work culture.

Roles and responsibilities:

• Greets patients, assesses their insurance status, and checks them in for their appointment. Engages patient regarding their insurance status either on the phone or in person. Refers to Oregon Health Plan staff is patient is uninsured and potentially eligible for coverage.
• Processes complex or technical materials such as legal forms, formal documents and records where specific procedural requirements are somewhat complicated, and where accuracy and effectiveness are critical. Reviews paperwork for accuracy and corrects mistakes prior to submission. Runs data reports through Epic, Anasazi, and Dentrix as needed.
• Receives, transfers or refers calls to proper sources; provides complex or technical information which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the general public; meets and greets the general public and directs individuals to appropriate staff. Communicates to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record.
• Effectively operates complex equipment and office machinery in the office served which may include, sophisticated electronic transcribers, and other data entry machinery; may serve as departmental liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals.
  Reconciles problems by consulting technical manuals; serves as a departmental liaison with service and vendor personnel when problems occur; processes transactions; computes or verifies data, fees or payments.
• Types complex, technical, financial or confidential correspondence, reports, typed or handwritten material for entry as needed.

Minimum Qualifications

• Minimum of two (2) years of relevant experience in administrative office support or similar that that would provide the required knowledge and skills to perform the duties of the job
• Bilingual fluency in English and Spanish. (Please note: Language fluency means being capable of using a language easily and accurately. Being "bilingual" means using or able to use two languages with equal fluency.) 
• Customer service experience
• At least one (1) year of data entry experience
• Proficiency with Microsoft Suite (Word, Excel, Outlook, Teams)
• Work experience handling a high volume of calls and greeting walk-in visitors
• Experience working at a front desk
• Exceptional organizational skills
• Strong verbal and written communication skills, including ability to communicate well with members of a diverse population
  Ability to maintain composure in stressful situations when dealing with a variety of people
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Hours and Duration

Schedule: Monday – Friday 8 a.m. – 5 p.m. (if covering an opening shift, it would start at 7:30 a.m. and if covering a closing shift it would end at 7pm) Flexible hours.

Duration: At least one year or more. No benefits.

How To Apply

1. Please complete the Clackamas County Temporary Application (a resume or Cover letter may be included)
2. Submit to Justina La Barr via email; JLaBarr@clackamas.us Subject Line: Office Specialist 2 – Health Centers
3. Position will be open until filled
4. If requesting veteran’s preference points under eligibility criteria of ORS 408.230-408.235, please submit supporting documentation to jobs@clackamas.us When submitting documentation please reference the posting job title and department in your email.

For more information, please feel free to reach out to Justina La Barr at JLaBarr@clackamas.us